 |
| Relationship Officer (Multiple Locations: Mwanza & Iringa) at Mkombozi Commercial Bank Plc |
Relationship Officer (Multiple Locations: Mwanza & Iringa) at Mkombozi Commercial Bank Plc
Job Vacancy: Relationship Officer (Multiple Locations: Mwanza & Iringa)
Mkombozi Commercial Bank Plc (MKCB) is a faith-based commercial bank with a clear mission to provide sustainable financial services and solutions to individuals, Small and Medium Enterprises (SMEs), and corporate entities across Tanzania. As we continue to expand our reach and deepen our impact, we are seeking highly motivated, results-oriented, and dynamic individuals to join our team as Relationship Officers in our Mwanza and Iringa branches.
This role is pivotal in driving the bank’s growth by fostering strong client relationships, expanding our customer base, and ensuring excellent service delivery in line with our values.
Position Summary:
The Relationship Officer will be responsible for originating business from both existing and prospective customers, developing and nurturing strong client relationships, promoting the bank's products and services, and ensuring customer satisfaction. You will play a key role in achieving sales targets, managing client portfolios, and contributing to the overall growth of the branch.
Key Responsibilities:
- Business Growth: Actively identify and pursue new business opportunities, acquire new clients, and cross-sell the bank’s products and services to meet individual and branch targets.
- Relationship Management: Develop and maintain strong, long-lasting relationships with existing and prospective customers, understanding their financial needs and providing tailored solutions.
- Customer Service: Deliver exceptional customer service, addressing client inquiries, resolving issues promptly, and ensuring a positive banking experience.
- Portfolio Management: Manage and grow a portfolio of customers, ensuring their accounts are well-serviced and that they utilize a full range of the bank's products.
- Product Knowledge: Maintain comprehensive knowledge of all bank products and services, including loans, deposits, and digital banking solutions, to effectively advise clients.
- Market Intelligence: Stay updated on market trends, competitor activities, and customer feedback to identify opportunities and inform sales strategies.
- Compliance: Ensure all activities adhere to the bank’s policies, procedures, and regulatory requirements.
- Reporting: Prepare and submit regular sales and activity reports to management.
- Loan Origination & Management: Assist in the loan application process, conduct thorough due diligence, and monitor loan performance where applicable.
- Community Engagement: Represent the bank in local community events and networking opportunities to enhance visibility and reputation.
Qualifications & Experience:
- Bachelor's Degree in Business Administration, Marketing, Banking & Finance, Economics, or a related field from a recognized institution.
- A minimum of 2 years of proven experience in a sales or relationship management role within the banking or financial services industry.
- Demonstrated ability to meet and exceed sales targets.
- Strong understanding of banking products, services, and operations.
Required Attributes & Skills:
- Excellent communication, negotiation, and interpersonal skills.
- Strong sales and business development acumen.
- Customer-centric approach with a passion for delivering high-quality service.
- Ability to work independently as well as part of a team.
- High level of integrity and professionalism.
- Results-oriented with a proactive and self-driven attitude.
- Proficiency in computer applications (MS Office Suite).
- Ability to adapt to a fast-paced and dynamic environment.
How to Apply:
Interested and qualified candidates are invited to submit their application, enclosing a detailed CV and copies of academic certificates, to the address below. Please clearly indicate your preferred location (Mwanza or Iringa) in your application letter or email subject.
The Head of Human Resources,
Mkombozi Commercial Bank Plc,
P.O. Box 71655,
DAR ES SALAAM, TANZANIA.
Alternatively, applications can be sent via email to: hr@mkombozibank.co.tz
Application Deadline: Monday, June 10, 2025
Only shortlisted candidates will be contacted for an interview. Mkombozi Commercial Bank Plc is an equal opportunity employer.
