4 Job Opportunities at Akiba Commercial Bank PLC (ACB)

 

4 Job Opportunities at Akiba Commercial Bank PLC (ACB)
4 Job Opportunities at Akiba Commercial Bank PLC (ACB)

 4 Job Opportunities at Akiba Commercial Bank PLC (ACB)

New Job Vacancies at ACB Bank

Branch Manager – Dar es Salaam

This position is responsible for leading and managing all branch operations, ensuring the delivery of excellent customer service, business growth, operational efficiency, compliance, and staff performance. The Branch Manager is accountable for achieving branch financial targets, maintaining a quality loan portfolio, and building strong customer and community relationships.

The Role:

  • Drive the achievement of branch targets for deposits, loans, and other revenue-generating products and services.
  • Identify and pursue opportunities to acquire new customers, deepen relationships, and grow the branch’s market share.
  • Develop and implement branch marketing initiatives and participate in community engagement to build brand visibility.
  • Oversee cross-selling and up-selling activities by the branch team to maximize customer value.
  • Ensure a high standard of customer service delivery in line with the bank’s service charter.
  • Resolve customer issues promptly and professionally, ensuring customer satisfaction and retention.
  • Maintain and grow relationships with key clients and ensure a personalized banking experience.
  • Oversee day-to-day branch operations, ensuring compliance with internal policies, procedures, and regulatory requirements.
  • Manage branch cash, security, and reconciliations, ensuring proper controls are in place.
  • Monitor and maintain the quality of the loan portfolio, ensuring timely collections and follow-ups on non-performing accounts.
  • Conduct regular operational and compliance checks to identify and mitigate risks.
  • Lead, supervise, and motivate the branch team to deliver performance and uphold a strong team culture.
  • Conduct regular performance reviews, coaching, and mentoring to enhance team productivity and engagement.
  • Identify training needs and coordinate staff development initiatives in collaboration with HR.
  • Prepare and submit timely and accurate branch performance reports to management.
  • Monitor key performance indicators (KPIs) and implement corrective actions where necessary to meet set objectives.
  • Analyze market trends and competitor activities to inform strategy.

The Candidate:

  • Bachelor’s degree in Business Administration, Banking, Finance, Economics, or a related field.
  • A Master’s degree or professional certification (e.g., CPA, ACCA, or banking-related qualifications) is an added advantage.
  • Minimum of 5 years’ experience in the banking industry, with at least 2 years in the same role.
  • Strong experience in retail banking operations, credit management, and customer relationship management.
  • Proven ability to drive business growth and achieve financial targets.
  • Strong leadership and team management skills.
  • Excellent communication, interpersonal, and negotiation skills.
  • Sound knowledge of banking products, services, and regulatory requirements.
  • Business acumen and strategic thinking.
  • Strong analytical and decision-making abilities.
  • High level of integrity, professionalism, and ethical conduct.
  • Customer-centric with a proactive approach to service delivery.

Application Instructions: If you meet the above requirements and are ready for great challenges, submit:

Compliance Manager

We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance excellence and participating in our growth strategy while maintaining the ability to address risks.

The Role:

  • Responsible for ensuring compliance with the Code of Conduct, management of Conflict of Interests, and effective implementation of the bank’s Whistle Blowing program.
  • Improve monitoring capabilities and enhance overall operational efficiencies within ACB.
  • Ensure compliance with the regulatory framework and internal policies.
  • Ensure compliance with ACB policies and methodology, including adherence to customer service standards.
  • Lead and drive the implementation plans to quantify regulatory impacts and implement actions to address, manage, and mitigate impacts of regulatory changes on the bank.
  • Ensure production of timely and effective AML, Sanctions, and Transaction Monitoring-related management information (“MI”) and other applicable information/reports to the Chief Risk Officer, Management Risk & Compliance Committee, and to the Board.
  • Provide leadership and support in the preparation of monthly, quarterly, and ad hoc AML & Sanctions risk assessment reports in line with Management, Board, and regulatory expectations.
  • Ensure adequate management information systems are in place to facilitate communication and decision making.
  • Ensure smooth functioning of day-to-day operations, and report to the Chief Risk Officer any exceptions, together with details of any action taken to resolve such exceptions.
  • Supervise staff to ensure that business targets of the segment are achieved.
  • Lead and motivate the assigned team by displaying strong integrity and business ethics to achieve the business strategy of the Bank.
  • Proactive self-education on existing procedures and products.
  • Identify, in liaison with the Head Human Resources, appropriate on-the-job training and development programs and act as internal resources for in-house trainings.
  • Participate in “In-house” training programs and workshops.

The Candidate:

  • Bachelor’s degree or equivalent, preferably in Law, Economics, Finance, Risk Management, or a related discipline from a reputable university.
  • ACAMS Certifications.
  • A minimum of 8 years of experience in the banking industry or regulatory environment, with at least 5 years in AML/CFT, OFAC/Economic Sanctions, & Regulatory Compliance.
  • Significant experience in Compliance Risk and Operations Management together with business management, from a frontline role in Commercial Banking.
  • Experience dealing with regulatory matters and confident interaction with Management, Board, and Regulators.
  • Strong grasp and practical knowledge of key regulatory trends and requirements, e.g., FATCA, ESG, GDPR, Data Governance.
  • Strong understanding of Corporate Governance and the Regulatory Environment.
  • Strong analytical, problem-solving, and modeling skills.
  • Ability to formulate business strategy and articulate it across all levels of the organization.
  • A proactive, tenacious, and results-oriented leader with great initiative.
  • Detailed knowledge and understanding of wider Bank issues and policies.

Application Instructions: If you meet the above requirements and are ready for great challenges, submit:

Information Security Manager

The Information Security Manager will be responsible for the protection of the Bank’s information processing assets, managing vulnerabilities within the information processing infrastructure, managing threats and incidents impacting the Bank’s information resources, ensuring appropriate use of the Bank’s information processing resources, and conducting awareness campaigns for all users regarding their responsibilities for the Bank’s security and privacy of information.

The Role:

  • Organizing Information Security:
    • Establish and implement an information security program for communicating and coordinating information security activities in the Bank.
    • Work with business, internal IT, and third-party vendor teams to promote and adopt security practices.
    • Ensure daily backups for all systems are taken.
    • Check if backups are successfully taken.
    • Oversee the implementation of security measures, such as access control, encryption, and authentication mechanisms.
    • Proactively manage threat detection and vulnerability management services and lead required remedial activities.
  • Security Policy Management:
    • Provide management advice for the Bank’s information security program.
    • Develop and maintain information security policies, standards, guidelines, processes, and procedures.
    • Oversee the monitoring and compliance with security policies, standards, guidelines, processes, and procedures.
    • Create a security policy acknowledgment process for all employees.
    • Provide security awareness training to employees to promote a security-conscious culture within the organization.
  • Access Control:
    • Review procedures for applying the appropriate rules and rights for each user or group.
    • Manage and control privileged user access.
    • Ensure the identification and separation of systems, applications, and information based on criticality and sensitivity.
    • Ensure users are made aware of their responsibilities in accessing, protecting, and using information assets.
  • System Communication Protection:
    • Provide guidance for the integrity and availability of information and systems.
    • Ensure structure for the protection of networks and supporting infrastructure.
    • Provide guidance for the prevention of unauthorized disclosure, modification, removal, or destruction of assets.
    • Lead in the development and implementation of security measures to ensure the integrity and confidentiality of information while accessing electronically.
  • Assets Management and Protection:
    • Ensure that the Bank’s assets are under an inventory with clear ownership designations for accountability.
    • Provide implementation guidance to ensure that employees are fully informed with regard to their responsibilities for protecting Bank assets.
    • Ensure effective and appropriate monitoring controls and measures are in place to protect systems and data.
    • Ensure that the Bank has established policies and procedures for data classification in accordance with laws, regulations, and best practices.
  • Information Security Incident Management:
    • Accountable for security incident management.
    • Maintain and improve security incident response procedures and playbooks.
    • Develop and document corrective action plans and implement lessons learned to mitigate recurrence.
    • Follow Bank policy for the notification and reporting of incidents immediately upon discovery.
  • Disaster Recovery Management:
    • Oversee and manage BCM in the bank (BCM manager).
    • Lead in the planning efforts for the Bank’s disaster recovery plan and provide oversight to ensure it is maintained.
    • Participate in the testing and management of the plan.
    • Implement BCP in the bank (lead champion).

Application Instructions: If you meet the above requirements and are ready for great challenges, submit:

Relationship Officer, Personal Banking – Dar es Salaam

The Relationship Officer, Personal Banking has primary responsibility for building and maintaining strong relationships with personal banking customers by providing tailored financial solutions, growing the customer base, and ensuring an excellent customer experience in line with the bank’s service standards and strategic goals.

The Role:

  • Develop and manage relationships with new and existing personal banking clients to grow a high-quality loan and deposit portfolio.
  • Actively identify customer needs and offer appropriate banking solutions, including savings, deposits, personal loans, and other retail banking products.
  • Cross-sell bank products and services to enhance customer value and deepen wallet share.
  • Conduct regular client visits and follow up to ensure high levels of customer satisfaction and retention.
  • Proactively manage customer accounts and ensure all customer queries and issues are resolved promptly and effectively.
  • Monitor loan performance, conduct early follow-ups on arrears, and take proactive steps to maintain portfolio quality.
  • Ensure compliance with internal policies, regulatory requirements, and risk management frameworks.
  • Support the achievement of branch and individual sales targets as defined by the bank.
  • Prepare and submit timely and accurate reports on customer activity, sales performance, and market feedback.

The Candidate:

  • Bachelor’s degree in Business Administration, Banking, Finance, Economics, or a related field.
  • Minimum of 2 years of experience in retail or personal banking, preferably in a sales or relationship management role.
  • Knowledge of banking products and services, credit analysis, and lending procedures.
  • Familiarity with regulatory and compliance requirements in the banking sector. 

 

Application Instructions: If you meet the above requirements and are ready for great challenges, submit:

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